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Jason

← Customer Feedback for Quest KACE

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10 results found

  1. Suspend BitLocker as part of the Patch Detect & Deploy Jobs

    443 votes
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    23 comments  ·  KACE Systems Management Appliance (SMA) » Patch Management  ·  Admin →
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    under review  ·  Ken Galvin responded

    This feature request is under review. We encourage others to vote for it to be considered in a future release.

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    Jason commented  · 

    I just had a Dell patch Bios update schedule update about 130 Dell desktops, models 5080 & 5090, had about 20 devices get stuck at need Bitlocker password ugh!

    Not sure why the rest worked without any issues.. but a feature within the patch schedule would be nice to suspend the Bitlocker for X reboots... etc..

    For HP, I have my own process that does everything with powershell to suspend Bitlocker, then uses the HP powershell process to detect bios & install update/reboot etc...

    I may have to figure a way to do this with Dell as well and just scrap the Dell patch schedules for bios updates...

    Jason supported this idea  · 

  2. User History in Inventory instead of just last user

    20 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    Jason commented  · 

    This feature is a must!

    Jason supported this idea  · 

  3. Allow items to be marked as in storage and have the KACE agent license removed but keep all information about the device in assets.

    4 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    Jason commented  · 

    This would and could be accomplished if Kace was to update it so that the Asset side can pull ALL the information from the Device side... Then if you delete a Device out of the Device side, the info can be in the Asset side, and if the computer checks back into Kace it will link back up to the Asset as it creates a new Device in the inventory side...

    Kace really needs to configure the Asset side (Especially for "Devices") to auto update & sync from the Device side to the Asset side...

    Jason supported this idea  · 

  4. Ticket links open in KACE Go App

    4 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jason commented  · 

    This is actually possible already...
    We contacted support and we figured out how to do it...

    I do not remember exactly where we got the "code" part of the link but this is what we have set as a URL in our tickets we get E-mailed to us when tickets come in the system

    https://notify.kace.com/viewTicket?address=k1000.OURCOMPANY.com&tempurl=2AE6CABC406FBA196F0B95570FF91253&org=1&ticket=$id

    in the ticket in E-mail it shows this, with the "TICK:61027" clickable to URL similar to the above & it opens in the APP on Android & IOS

    PRIORITY: Medium
    STATUS: New
    IMPACT: 1 person cannot work
    CREATED: 10 AM
    View in Mobile App : TICK:61027

  5. Improved Customization for visibility of Multiple Helpdesk Queues

    14 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jason supported this idea  · 

  6. I would like the ability to limit a user to viewing only certain queues without removing their ability to submit tickets to that queue.

    18 votes
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    under review  ·  2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jason supported this idea  · 

  7. Allow filtering by queue (was removed in 6.3)

    26 votes
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    under review  ·  2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jason supported this idea  · 

  8. Add the ability to create a checklist and attach it to a ticket

    47 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jason supported this idea  · 

  9. Results of scripts that are scheduled should also be aggregated and "reported" like run now scripts

    200 votes
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    under review  ·  15 comments  ·  KACE Systems Management Appliance (SMA) » Scripting  ·  Admin →
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    Jason supported this idea  · 

  10. Quick Actions having the ability to have more than two selections showing.

    23 votes
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    under review  ·  1 comment  ·  KACE Systems Management Appliance (SMA) » End User Portal  ·  Admin →
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    Jason supported this idea  · 

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