8 results found
141 votesunder review · Ken Galvin responded
This was added to the development backlog. We encourage others to vote as we use this input for prioritizing our release plans.
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Allow the "Knowledge Base Article:" Field to be moved or hidden within the Queue to help with navigating the Ticket.57 votes
An error occurred while saving the commentTony Barker commented
Kace: "Here are all the great ways you can customize your queues. Please spend time getting them how you need and planned out just how you want. Also Kace: "Here is a queue feature we think should be in every queue, for every client, without so much of a thought of the ability for them to show or hide." If they did think about it, then they decided to move forward without giving you the ability to simply hide it. Either way, selfish. Way to waste all the effort your other programmers put in giving us the ability to customize for our need, users and environment.
I would like the ability to limit a user to viewing only certain queues without removing their ability to submit tickets to that queue.18 votes
This must be fixed. I was also told that it was a bug that was working even though it wasn't intended. Then why is it documented in previous admin guides that child tickets inherent from the parent even if they are created in different queues? Why is there a check selection to turn it off or on during the process creation if it isn't supposed to be a choice? If it isn't needed by the process creator, then they chose to not check the box for inheritance. I can't believe someone managed to break one of the best and most useful things in Service Desk, that already ACTUALLY had the option to turn it off and on, like most things we beg for that option to exist. I'm scratching my head, for real.
Seriously disappointed. All my ticket owners are coming after me with pitchforks because of our broken processes that have been working, as intended and documented in the admin guides, for years.
I love my Kbox, you have made me sad.