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Dennis S.

← Customer Feedback for Quest KACE

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9 results found

  1. Add Hard Disk Drive model to computer inventory detail

    99 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

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    Dennis S. commented  · 

    That would be awesome.

  2. Offline vba or other type of Inventory Tool

    6 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    Dennis S. shared this idea  · 

  3. Show mapped network drives in computer inventory

    137 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    under review  ·  Ken Galvin responded

    This was added to the development backlog. We encourage others to vote as we use this input for prioritizing our release plans.

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    Dennis S. commented  · 

    This is a great option. Hope this can be added.

  4. The Knowledge Base should have an author field

    143 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Knowledge Base  ·  Admin →
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    Dennis S. commented  · 

    I would also like to see a way to customize the Number, have a revision number and history of changes as well as the author field. We have to manage all our documents due to compliance. This would greatly help keep things like this in one system. Also, it would be nice to know who opened up the knowledge article and when.

    Dennis S. supported this idea  · 

  5. Allow for modification of the user survey at the end of the ticket

    195 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    An error occurred while saving the comment
    Dennis S. commented  · 

    It would be nice to have an option to randomly add a survey or have a survey every X times a person opens a ticket. Too many and they just ignore them. None and you don't get feedback.

  6. Microsoft Outlook plug-ins

    280 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    An error occurred while saving the comment
    Dennis S. commented  · 

    Great idea. That would make it much easier on the customer to open a ticket also.

    Dennis S. supported this idea  · 

  7. Exempt email accounts that are from systems

    3 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Dennis S. shared this idea  · 

  8. Software Portal (Desktop Application)

    3 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    Dennis S. shared this idea  · 

  9. Suspend BitLocker as part of the Patch Detect & Deploy Jobs

    443 votes
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    23 comments  ·  KACE Systems Management Appliance (SMA) » Patch Management  ·  Admin →
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    under review  ·  Ken Galvin responded

    This feature request is under review. We encourage others to vote for it to be considered in a future release.

    Dennis S. supported this idea  · 

Feedback and Knowledge Base

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