41 votesJoe Grinstead supported this idea ·
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.Joe Grinstead commented
We accomplished this with processes...works really well...we have processes for our Help Desk team such as "Password Reset" which creates a ticket defaulted with appropriate information including Closed status. All they have to do is change the submitter and save it.