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← Customer Feedback for Quest KACE

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  1. Service Desk - ticket alerts

    20 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    comphelp commented  · 

    Or possibly a way to send a text message or iMsg to the tech's mobile device to alert them that they were assigned a ticket. Much easier for them to track their tickets this way while they're out on calls.

    comphelp supported this idea  · 

  2. Have values from custom fields be emailed on ticket creation.

    18 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    comphelp supported this idea  · 

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