Lawrence Knowlton

My feedback

  1. 39 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Lawrence Knowlton supported this idea  · 
    An error occurred while saving the comment
    Lawrence Knowlton commented  · 

    I totally agree, in fact, I emphatically agree. We should be able to put in a simple password reset ticket in 30 secs. The dumb form approach of static input fields we can not. Also, the ability to make a field required makes it required for all situations, which is ridiculous for tickets that do not require those fields. It adds complexity and wastes time and provides useless data. Dynamic (smart) forms would add complexity to KACE administration at first, but once the initial pain is over, tickets would flow not stumble.

Feedback and Knowledge Base