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Lawrence Knowlton

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  1. Service Desk - Dynamic Fields

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    5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Lawrence Knowlton supported this idea  · 
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    Lawrence Knowlton commented  · 

    I totally agree, in fact, I emphatically agree. We should be able to put in a simple password reset ticket in 30 secs. The dumb form approach of static input fields we can not. Also, the ability to make a field required makes it required for all situations, which is ridiculous for tickets that do not require those fields. It adds complexity and wastes time and provides useless data. Dynamic (smart) forms would add complexity to KACE administration at first, but once the initial pain is over, tickets would flow not stumble.

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