AdminKen Galvin (Admin, Quest KACE)

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  1. 6 votes
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      1 comment  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
      AdminKen Galvin (Admin, Quest KACE) commented  · 

      Hi Scott,
      We added this feature (below) in SMA 9.0. Please let me know if that satisfies this request. Thanks for your suggestion.

      Software catalog customization –Restrict what items are considered "licensed" software in License Compliance - .NET, Facetime, Spotify, Solitaire, vSphere Client, etc. - and only see what is important to you.

    • 562 votes
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        43 comments  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
        under review  ·  Ken Galvin responded

        Thank you for your input. Offering both 32 and 64 bit clients would double our Windows agent QA testing time and we are sensitive to the impact of extending test times as it impacts our ability to release full-featured updates at our desired pace. A surprisingly large amount of our customers still need 32bit support today. We are going to continue monitoring this closely to determine the best time to drop 32 bit support (of course older versions of the agent would still be available once we moved to 64 bit). In the meantime, it would be helpful to know specifically what difficulties a 32bit client is causing so we might consider work-arounds in parallel with the 64bit only decision.

        AdminKen Galvin (Admin, Quest KACE) commented  · 

        Based on the number of votes, our presenters were asked to poll the session attendees about this at our recent KACE UserKon 2018. Surprisingly, the response was overwhelming that pursuing the addition of a 64 bit agent instead of other features was not a good investment of resources. There was also a legitimate concern that offering two agents would add potential confusion and complexity as well. We will likely stay with the 32 bit agent only for the near future.

      • 203 votes
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          16 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

          This was partially completed in 9.0. K1 will now email an event when a new ticket is submitted – configurable from the portal (similar to how it works for email submissions now).

          AdminKen Galvin (Admin, Quest KACE) commented  · 

          Note that this was mistakenly statused as "Completed in SMA v8.0 - Generally Available 11/14/2017." In fact, it was not added. A similar request will be added in SMA v 9.0 this summer. Here are the details on that request:
          • Receive an email when a ticket is submitted to a Queue in which you are an owner so that you can be notified that there is a ticket that may require your attention.
          • Receive an email notification when you create a new ticket via the User Portal
          • Add a new email template for a "New ticket" created event which can be sent to one or more of the following users - Submitter, Approver, Ticket CC, Category CC
          • Add a new recipient field for "Queue Owner" which allows this email template to be sent to all Owners in the Queue in which the new ticket was submitted

          My sincere apologies for providing wrong information.

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