AdminKen Galvin
(Product Owner, Quest KACE)
My feedback
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196 votes
An error occurred while saving the comment -
507 votes
If you are interested in participating in the Beta testing for this and other features associated with KACE SMA 10.2, please contact: KACE_BETA@quest.com and tell them that this is the feature in which you are most interested.
Note that you may need to allow the Beta Team to tether.
Thank you in advance for your kind consideration!An error occurred while saving the comment If you are interested in participating in the Beta testing for this and other features associated with KACE SMA 10.2, please contact: KACE_BETA@quest.com and tell them that this is the feature in which you are most interested.
Note that you may need to allow the Beta Team to tether.
Thank you in advance for your kind consideration!An error occurred while saving the comment This is at the top of the priority list for patch/update feature requests for a future release.
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433 votes
An error occurred while saving the comment This slipped to our next feature release.
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6 votes
An error occurred while saving the comment Just so I am clear, let me know if this scenario captures your request. There is a ticket rule that can be enabled that will automatically reopen a ticket should the enduser reply to a closed ticket email notification with something like “Hey don’t close this out, I’m still not fixed.” The ticket rule engages and then automatically changes the ticket to “reopened”.
But let’s say that enduser said “thank you, great job” – technically we will still reopen the ticket since the rule is doing exactly what is expected. The customer wants the enduser to be able to close it out at that point and we will not allow the enduser to do so. Only the ticket owner can close it out. That is working as designed.
If this is the case, the best option would be to just turn that rule off and not use it. You can make the Status field an “editable” field and the enduser can close this ticket out from the portal if they need to or reopen if they need to. Will that help - even temporarily? I ask because there are so many higher rated requests, that I am not confident that we can move this into a relase anytime soon.
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68 votes
This is planned for this year.
An error occurred while saving the comment This was delayed but is still planned. Our apologies for the delay.
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238 votes
An error occurred while saving the comment -The implementation level certification courses are available to customers, partners, and employees.
-Currently, the implementation level certification tests are available to partners and employees and not customers.
To learn more about the free courses available to customers, please check this out:
https://www.itninja.com/blog/view/free-training-on-kace-productsWe will leave this request open for future consideration.
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6 votes
An error occurred while saving the comment Hi Scott,
We added this feature (below) in SMA 9.0. Please let me know if that satisfies this request. Thanks for your suggestion.Software catalog customization –Restrict what items are considered "licensed" software in License Compliance - .NET, Facetime, Spotify, Solitaire, vSphere Client, etc. - and only see what is important to you.
Is SAML which was implemented in SMA 10.0 not sufficient for this requirement? If you have a CAS server, you can enable SAML2 support to have it act as a SAML IdP.