AdminKen Galvin (Admin, Quest KACE)

← Customer Feedback for Quest KACE

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  1. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    213 votes
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      under review  ·  4 comments  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      AdminKen Galvin (Admin, Quest KACE) commented  · 

      -The implementation level certification courses are available to customers, partners, and employees.
      -Currently, the implementation level certification tests are available to partners and employees and not customers.
      To learn more about the free courses available to customers, please check this out:
      https://www.itninja.com/blog/view/free-training-on-kace-products

      We will leave this request open for future consideration.

    • Inventory Only Agent

      183 votes
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        24 comments  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
        under review  ·  Dean Wade responded

        The K1000 agentless inventory now supports most server class devices, including Windows, Linux, Debian, SUSE, RHEL, Ubuntu, Fedora, and FreeBSD. It would good to know if you think that a read-only agent is still necessary given the broader support agentless has.

        AdminKen Galvin (Admin, Quest KACE) commented  · 

        Please consult this document and see if that will help:
        https://support.quest.com/technical-documents/kace-systems-management-appliance/9.0%20common%20documents/administrator-guide/37#TOPIC-962792

      • Customize License Compliance on Dashboard

        6 votes
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          1 comment  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
          AdminKen Galvin (Admin, Quest KACE) commented  · 

          Hi Scott,
          We added this feature (below) in SMA 9.0. Please let me know if that satisfies this request. Thanks for your suggestion.

          Software catalog customization –Restrict what items are considered "licensed" software in License Compliance - .NET, Facetime, Spotify, Solitaire, vSphere Client, etc. - and only see what is important to you.

        • Improved handling of 64 bit Windows

          568 votes
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            43 comments  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
            under review  ·  Ken Galvin responded

            Thank you for your input. Offering both 32 and 64 bit clients would double our Windows agent QA testing time and we are sensitive to the impact of extending test times as it impacts our ability to release full-featured updates at our desired pace. A surprisingly large amount of our customers still need 32bit support today. We are going to continue monitoring this closely to determine the best time to drop 32 bit support (of course older versions of the agent would still be available once we moved to 64 bit). In the meantime, it would be helpful to know specifically what difficulties a 32bit client is causing so we might consider work-arounds in parallel with the 64bit only decision.

            AdminKen Galvin (Admin, Quest KACE) commented  · 

            Based on the number of votes, our presenters were asked to poll the session attendees about this at our recent KACE UserKon 2018. Surprisingly, the response was overwhelming that pursuing the addition of a 64 bit agent instead of other features was not a good investment of resources. There was also a legitimate concern that offering two agents would add potential confusion and complexity as well. We will likely stay with the 32 bit agent only for the near future.

          Feedback and Knowledge Base

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