AdminKen Galvin (Product Owner, Quest KACE)

← Customer Feedback for Quest KACE

My feedback

  1. Allow Parent tickets to pass fields to child tickets

    433 votes
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    18 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKen Galvin (Product Owner, Quest KACE) commented  · 

    This slipped to our next feature release.

  2. Support Windows 10 Feature Update installations via KACE patching.

    501 votes
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    19 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKen Galvin (Product Owner, Quest KACE) commented  · 

    This is at the top of the priority list for patch/update feature requests for a future release.

  3. New comments should reopen tickets

    6 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKen Galvin (Product Owner, Quest KACE) commented  · 

    Just so I am clear, let me know if this scenario captures your request. There is a ticket rule that can be enabled that will automatically reopen a ticket should the enduser reply to a closed ticket email notification with something like “Hey don’t close this out, I’m still not fixed.” The ticket rule engages and then automatically changes the ticket to “reopened”.

    But let’s say that enduser said “thank you, great job” – technically we will still reopen the ticket since the rule is doing exactly what is expected. The customer wants the enduser to be able to close it out at that point and we will not allow the enduser to do so. Only the ticket owner can close it out. That is working as designed.

    If this is the case, the best option would be to just turn that rule off and not use it. You can make the Status field an “editable” field and the enduser can close this ticket out from the portal if they need to or reopen if they need to. Will that help - even temporarily? I ask because there are so many higher rated requests, that I am not confident that we can move this into a relase anytime soon.

  4. Provide Database schema

    68 votes
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    6 comments  ·  SMA (K1000) » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKen Galvin (Product Owner, Quest KACE) commented  · 

    This was delayed but is still planned. Our apologies for the delay.

  5. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    235 votes
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    under review  ·  6 comments  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKen Galvin (Product Owner, Quest KACE) commented  · 

    -The implementation level certification courses are available to customers, partners, and employees.
    -Currently, the implementation level certification tests are available to partners and employees and not customers.
    To learn more about the free courses available to customers, please check this out:
    https://www.itninja.com/blog/view/free-training-on-kace-products

    We will leave this request open for future consideration.

  6. Customize License Compliance on Dashboard

    6 votes
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    1 comment  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKen Galvin (Product Owner, Quest KACE) commented  · 

    Hi Scott,
    We added this feature (below) in SMA 9.0. Please let me know if that satisfies this request. Thanks for your suggestion.

    Software catalog customization –Restrict what items are considered "licensed" software in License Compliance - .NET, Facetime, Spotify, Solitaire, vSphere Client, etc. - and only see what is important to you.

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