AdminKen Galvin (Admin, Quest KACE)

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      16 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

      Note that this was mistakenly statused as “Completed in SMA v8.0 – Generally Available 11/14/2017.” In fact, it was not added. A similar request will be added in SMA v 9.0 this summer. Here are the details on that request:
      • Receive an email when a ticket is submitted to a Queue in which you are an owner so that you can be notified that there is a ticket that may require your attention.
      • Receive an email notification when you create a new ticket via the User Portal
      • Add a new email template for a “New ticket” created event which can be sent to one or more of the following users – Submitter, Approver, Ticket CC, Category CC
      • Add a new recipient field for “Queue Owner” which allows this email template to be sent to all Owners in the Queue in which the new ticket was submitted

      AdminKen Galvin (Admin, Quest KACE) commented  · 

      Note that this was mistakenly statused as "Completed in SMA v8.0 - Generally Available 11/14/2017." In fact, it was not added. A similar request will be added in SMA v 9.0 this summer. Here are the details on that request:
      • Receive an email when a ticket is submitted to a Queue in which you are an owner so that you can be notified that there is a ticket that may require your attention.
      • Receive an email notification when you create a new ticket via the User Portal
      • Add a new email template for a "New ticket" created event which can be sent to one or more of the following users - Submitter, Approver, Ticket CC, Category CC
      • Add a new recipient field for "Queue Owner" which allows this email template to be sent to all Owners in the Queue in which the new ticket was submitted

      My sincere apologies for providing wrong information.

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