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J. Bautista

← Customer Feedback for Quest KACE

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8 results found

  1. Create Global Custom View for all users/admins to search tickets on in the service desk

    14 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    J. Bautista commented  · 

    Tie all these together: https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/31351321-admin-custom-default-views-for-service-desk

  2. Service Desk - Custom View tree building

    6 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    J. Bautista commented  · 

    Tie all these together: https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/31351321-admin-custom-default-views-for-service-desk

  3. Admin custom default views for service desk

    47 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    J. Bautista shared this idea  · 

  4. Custom software catalog entry

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Software Compliance  ·  Admin →
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    J. Bautista shared this idea  · 

  5. Save and create child for projects

    3 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    J. Bautista commented  · 

    Also see https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/1619699-service-desk-parent-child-tickets-accross-queues

    J. Bautista shared this idea  · 

  6. Progress bar on patch deployment + Summary of patching

    564 votes
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    under review  ·  14 comments  ·  KACE Systems Management Appliance (SMA) » Agent  ·  Admin →
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    J. Bautista commented  · 

    Agree. and similar to this: https://kace.uservoice.com/forums/82699-k1000/suggestions/3987437-allow-a-user-to-patch-on-demand

    Lots of complaints. So, my votes count as representative of 700+ users :)

    J. Bautista supported this idea  · 

  7. Role-based access control (RBAC)

    272 votes
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    planned  ·  30 comments  ·  KACE Systems Deployment Appliance (SDA) » New Features  ·  Admin →
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    J. Bautista supported this idea  · 
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    J. Bautista commented  · 

    And like it: https://kace.uservoice.com/forums/82699-k1000/suggestions/4028942-prevent-accidental-changes-to-managed-installs-and

  8. Allow for modification of the user survey at the end of the ticket

    195 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

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    J. Bautista commented  · 

    I would also like to add the ability to change when the survey goes out and for which catagories of tickets to exclude. In other words, every 5th or 10th or xth ticket gets a survey. And when using processes and a catagory to match for that ticket queue, exclude the survey option for process tickets in that queue

    J. Bautista supported this idea  · 

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