Kris Clymans

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  1. 47 votes
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    under review  ·  0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans supported this idea  · 
  2. 153 votes
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    10 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Kris Clymans supported this idea  · 
  3. 132 votes
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    6 comments  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans supported this idea  · 
  4. 212 votes
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    8 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Kris Clymans supported this idea  · 
  5. 259 votes
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    3 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Kris Clymans supported this idea  · 
  6. 428 votes
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    18 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans supported this idea  · 
  7. 345 votes
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    18 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans supported this idea  · 
  8. 8 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans commented  · 

    Good idea. Especially if you elevate to a supervisor as step 1 and then a manager as step 2.

  9. 26 votes
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    4 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans commented  · 

    TrackIT! has a library function that does this. We used it for this exact purpose. It was a fewture we lost when we moved to Helpdesk Authority and it would be great to have it back with the migration to KACE.

  10. 15 votes
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    3 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans commented  · 

    TrackIT! allows you to do this and it was very nice to be able to see ticket age based on the background color in the queue. Allowed managers to know at a glance if tickets weren't being handled in a timley manner.

  11. 23 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans commented  · 

    I like this idea. I hadn't thought of it previously, but it would be helpful for our techs to add multiple notification methods.

  12. 169 votes
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    12 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  13. 86 votes
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    4 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Kris Clymans supported this idea  · 
    Kris Clymans commented  · 

    This is an option offered in Helpdesk Authority (which we are migrating from to KACE). It is very handy for the quick, repetitive tickets like password resets. The process idea is a good one though. We'll have to look into that.

  14. 630 votes
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    45 comments  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    Thank you for your input. Offering both 32 and 64 bit clients would double our Windows agent QA testing time and we are sensitive to the impact of extending test times as it impacts our ability to release full-featured updates at our desired pace. A surprisingly large amount of our customers still need 32bit support today. We are going to continue monitoring this closely to determine the best time to drop 32 bit support (of course older versions of the agent would still be available once we moved to 64 bit). In the meantime, it would be helpful to know specifically what difficulties a 32bit client is causing so we might consider work-arounds in parallel with the 64bit only decision.

    Kris Clymans supported this idea  · 

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