Kris Clymans

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  1. 67 votes
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    under review  ·  1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans supported this idea  · 
  2. 153 votes
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    under review  ·  7 comments  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    Kris Clymans supported this idea  · 
  3. 8 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Kris Clymans commented  · 

    Good idea. Especially if you elevate to a supervisor as step 1 and then a manager as step 2.

  4. 25 votes
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    4 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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    Kris Clymans commented  · 

    TrackIT! has a library function that does this. We used it for this exact purpose. It was a fewture we lost when we moved to Helpdesk Authority and it would be great to have it back with the migration to KACE.

  5. 23 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Kris Clymans commented  · 

    I like this idea. I hadn't thought of it previously, but it would be helpful for our techs to add multiple notification methods.

  6. 107 votes
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    5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Kris Clymans supported this idea  · 
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    Kris Clymans commented  · 

    This is an option offered in Helpdesk Authority (which we are migrating from to KACE). It is very handy for the quick, repetitive tickets like password resets. The process idea is a good one though. We'll have to look into that.

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