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Kris Clymans

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4 results found

  1. Drop down list of categories in the knowledge base

    164 votes
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    under review  ·  11 comments  ·  KACE Systems Management Appliance (SMA) » Knowledge Base  ·  Admin →
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    Kris Clymans supported this idea  · 

  2. Service Desk: Ability to escalate tickets to additional people if still open after escalating once

    8 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Kris Clymans commented  · 

    Good idea. Especially if you elevate to a supervisor as step 1 and then a manager as step 2.

  3. Loaner Pool for checking out any Asset item

    27 votes
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    4 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    Kris Clymans commented  · 

    TrackIT! has a library function that does this. We used it for this exact purpose. It was a fewture we lost when we moved to Helpdesk Authority and it would be great to have it back with the migration to KACE.

  4. Service Desk - ticket alerts

    20 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Kris Clymans commented  · 

    I like this idea. I hadn't thought of it previously, but it would be helpful for our techs to add multiple notification methods.

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