Jesse M

← Customer Feedback for Quest KACE

My feedback

  1. Full UI layout control for ticket templates

    14 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M shared this idea  · 

  2. Allow templates to be created for frequently used tickets.

    84 votes
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    10 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Jesse M supported this idea  · 

  3. Make web UI accessible to screen readers

    28 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M shared this idea  · 

  4. Restore the 't' shortcut for searching/opening an individual ticket!

    2 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M commented  · 

    I don't know about this feature, Nancy, but we use Chrome's built-in custom search engine feature for this. https://www.ghacks.net/2018/03/30/custom-search-engines-in-google-chrome/

    e.g.: https://yoursite.com/adminui/ticket.php?ID=%s

  5. Rich text in response templates

    31 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M commented  · 

    @Ken Galvin:
    This looks like it was implemented. Can you close this so I can have my votes back please?

    Jesse M shared this idea  · 

  6. Have values from custom fields be emailed on ticket creation.

    18 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M commented  · 

    See https://support.quest.com/technical-documents/kace-systems-management-appliance/10.0%20common%20documents/administrator-guide/68#TOPIC-1224117

    Surprised KACE didn't close this years ago.

  7. Allow processes that are contained within a single ticket

    4 votes
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    under review  ·  0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M shared this idea  · 

  8. Service Desk - ticket alerts

    20 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M supported this idea  · 

  9. Pop up notification that another technician has a ticket opened

    21 votes
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    under review  ·  2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M supported this idea  · 

  10. Ability to modify the category of tickets in bulk

    117 votes
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    5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M supported this idea  · 

  11. Branching Workflows in Service Desk

    53 votes
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    under review  ·  4 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M supported this idea  · 

  12. Service Desk - Dynamic Fields

    39 votes
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    5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Jesse M supported this idea  · 

  13. Service Desk - Add Quick Resolution Tickets

    106 votes
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    5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Jesse M supported this idea  · 

  14. Recognize users by more than one e-mail address

    84 votes
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    11 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Jesse M supported this idea  · 

  15. Allow custom views to be shared

    159 votes
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    9 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Ken Galvin responded

    Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

    Jesse M supported this idea  · 

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