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Jesse M

← Customer Feedback for Quest KACE

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16 results found

  1. Allow conditional fields to reference themselves

    15 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M shared this idea  · 

  2. Allow more Conditional Field functionality in ticket templates

    7 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M supported this idea  · 

  3. Allow HTML in comments

    34 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M commented  · 

    This has been implemented, right? Like a couple years ago? Whoever monitors these is doing a poor job of it.

  4. Admin custom default views for service desk

    47 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M supported this idea  · 

  5. Slack integration for Service Desk (api or RSS)

    61 votes
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    under review  ·  3 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M supported this idea  · 

  6. Full UI layout control for ticket templates

    17 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M shared this idea  · 

  7. Make web UI accessible to screen readers

    28 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M shared this idea  · 

  8. Restore the 't' shortcut for searching/opening an individual ticket!

    2 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M commented  · 

    I don't know about this feature, Nancy, but we use Chrome's built-in custom search engine feature for this. https://www.ghacks.net/2018/03/30/custom-search-engines-in-google-chrome/

    e.g.: https://yoursite.com/adminui/ticket.php?ID=%s

  9. Rich text in response templates

    31 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M commented  · 

    @Ken Galvin:
    This looks like it was implemented. Can you close this so I can have my votes back please?

    Jesse M shared this idea  · 

  10. Have values from custom fields be emailed on ticket creation.

    18 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M commented  · 

    See https://support.quest.com/technical-documents/kace-systems-management-appliance/10.0%20common%20documents/administrator-guide/68#TOPIC-1224117

    Surprised KACE didn't close this years ago.

  11. Allow processes that are contained within a single ticket

    4 votes
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    under review  ·  0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M shared this idea  · 

  12. Service Desk - ticket alerts

    20 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M supported this idea  · 

  13. Pop up notification that another technician has a ticket opened

    21 votes
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    under review  ·  2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M supported this idea  · 

  14. Branching Workflows in Service Desk

    56 votes
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    under review  ·  4 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M supported this idea  · 

  15. Service Desk - Dynamic Fields

    39 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse M supported this idea  · 

  16. Allow custom views to be shared

    164 votes
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    10 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

    Jesse M supported this idea  · 

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