Thank you for your very thorough desciption of the issue. We will consider this as a feature request in the future. We prioritize based on feedback like yours – so we encourage others to vote for this feature request.
12 votesVito Asaro shared this idea ·
132 votesVito Asaro commented
I agree. A drop-down list of categories helps to reduce typographical errors and duplications of categories.
This should also be applied to Importance. I.e., a drop-down select box for the Importance similar to what is used for the Priority of service desk tickets where the user can select from a pre-defined list, e.g., Low, Important, Reference, Critical, etc.
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future releaseVito Asaro commented
I would like this as well. Our users are used to seeing "ISSUE #" rather than TICK. Something admin-customizable would be better, and I hope this is available in version 6. Please advise.