Vito Asaro

My feedback

  1. 145 votes
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    5 comments  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    Thank you for your very thorough desciption of the issue. We will consider this as a feature request in the future. We prioritize based on feedback like yours – so we encourage others to vote for this feature request.

    Vito Asaro supported this idea  · 
  2. 12 votes
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    0 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →
    Vito Asaro shared this idea  · 
  3. 132 votes
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    6 comments  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    Vito Asaro commented  · 

    I agree. A drop-down list of categories helps to reduce typographical errors and duplications of categories.

    This should also be applied to Importance. I.e., a drop-down select box for the Importance similar to what is used for the Priority of service desk tickets where the user can select from a pre-defined list, e.g., Low, Important, Reference, Critical, etc.

    Vito Asaro supported this idea  · 
  4. 107 votes
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    16 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Vito Asaro commented  · 

    I would like this as well. Our users are used to seeing "ISSUE #" rather than TICK. Something admin-customizable would be better, and I hope this is available in version 6. Please advise.

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