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Vito Asaro

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  1. 198 votes
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    8 comments  ·  SMA (K1000) » Agent  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for your very thorough desciption of the issue. We will consider this as a feature request in the future. We prioritize based on feedback like yours – so we encourage others to vote for this feature request.

    Vito Asaro supported this idea  · 
  2. 22 votes
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    0 comments  ·  SMA (K1000)  ·  Admin →
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    Vito Asaro shared this idea  · 
  3. 162 votes
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    Vito Asaro commented  · 

    I agree. A drop-down list of categories helps to reduce typographical errors and duplications of categories.

    This should also be applied to Importance. I.e., a drop-down select box for the Importance similar to what is used for the Priority of service desk tickets where the user can select from a pre-defined list, e.g., Low, Important, Reference, Critical, etc.

    Vito Asaro supported this idea  · 

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