Matt Varnado

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  1. 645 votes
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      under review  ·  30 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    • 0 votes
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        1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

        This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

        Matt Varnado commented  · 

        I'm looking for a way to add work programmatically as well. Having an option to automatically pop up the window when the ticket is closed would be nice, as would having some auto-fill options, like always start work window when ticket is opened, or auto fill work end time when closed.

      • 57 votes
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          4 comments  ·  SMA (K1000) » End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

          This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

          Matt Varnado supported this idea  · 
        • 193 votes
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            13 comments  ·  SMA (K1000) » End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

            This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

            Matt Varnado supported this idea  · 
          • 25 votes
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              0 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
              Matt Varnado supported this idea  · 
            • 199 votes
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                16 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                Note that this was mistakenly statused as “Completed in SMA v8.0 – Generally Available 11/14/2017.” In fact, it was not added. A similar request will be added in SMA v 9.0 this summer. Here are the details on that request:
                • Receive an email when a ticket is submitted to a Queue in which you are an owner so that you can be notified that there is a ticket that may require your attention.
                • Receive an email notification when you create a new ticket via the User Portal
                • Add a new email template for a “New ticket” created event which can be sent to one or more of the following users – Submitter, Approver, Ticket CC, Category CC
                • Add a new recipient field for “Queue Owner” which allows this email template to be sent to all Owners in the Queue in which the new ticket was submitted

                Matt Varnado supported this idea  · 
              • 8 votes
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                  1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                  Matt Varnado supported this idea  · 
                • 53 votes
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                    0 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                    Matt Varnado supported this idea  · 
                  • 247 votes
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                      7 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                      under review  ·  Dean Wade responded

                      There are a couple of ways to approach this – I think the current thinking would be to add a “type” to each script and allow users to define them and then use the View By function. Thoughts?

                      Matt Varnado supported this idea  · 
                    • 57 votes
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                        7 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                        This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                        Matt Varnado commented  · 

                        This option would be a godsend for development of our Change Management queue, especially. As it stands, if the CM fails, our CM Manager has to manually close all the rest of the tickets opened by the Process.

                        Matt Varnado supported this idea  · 
                      • 213 votes
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                          11 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                          This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                          Matt Varnado supported this idea  · 
                        • 474 votes
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                            23 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                            Matt Varnado supported this idea  · 
                          • 391 votes
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                              25 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                              This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                              Matt Varnado supported this idea  · 
                            • 5 votes
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                                0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                Matt Varnado shared this idea  · 

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