Skip to content

Paul Gray

← Customer Feedback for Quest KACE

My feedback

1 result found

  1. Use import/export resources for service desk categories

    67 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    7 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Paul Gray commented  · 

    I would like to add another voice to the need to be able to especially import, but also export, helpdesk categories via CSV. LABORIOUS, TEDIOUS, PAIN IN THE BUTT all accurately describe the situation without a capability like this. Take, for example, a facilities queue for which there are countless buildings, floors, and rooms to list. For our small to medium sized company, that's in the hundreds of manual categories to define. See what I mean?

Feedback and Knowledge Base

(thinking…)