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Keith Pratt

← Customer Feedback for Quest KACE

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3 results found

  1. I'd like to have a way to reset the failed status and/or attempt count for an individual computer's Managed Install.

    40 votes
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    4 comments  ·  KACE Systems Management Appliance (SMA) » Managed Install  ·  Admin →
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    Keith Pratt supported this idea  · 

  2. Allow for modification of the user survey at the end of the ticket

    195 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Keith Pratt supported this idea  · 
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    Keith Pratt commented  · 

    On a note related to this, currently the helpdesk is able to see what reviews and comments they were given by a specific person, and in our organization this lead to an instance of retaliation for a bad review. I think the abillity to hide the results of surveys from specific people or only give access to results to specific people is something that should be added. I put in a seperate improvment here and would appreciate some votes on it if you guys have some :)

    http://kace.uservoice.com/forums/82699-k1000/suggestions/5076532-hide-survey-results-from-technician-owner

  3. Hide Survey results from technician/owner

    49 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Keith Pratt shared this idea  · 

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