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This is one of the biggest issues I have with KACE is the lack of ability to set permissions. As you say it it very much Hidden, Read or RW nothing in between.
There is definitley a case for more refined permissions. We have a number of areas where it would be sensible to allow users to create stuff but we have to restrict as this also give them delete permission.
When adding a comment to a ticket would be good to add basic formatting like Bold, Itallic, colour etc