We utilise 2 queues that use the same categories. Even if there's a central core categories list that you only need to update once for any queue it would save the laborious task of duplicating the categories. Either that or give us access to export/import the categories from the database using our preferred MySQL software.
JC-ITSM
We utilise 2 queues that use the same categories. Even if there's a central core categories list that you only need to update once for any queue it would save the laborious task of duplicating the categories. Either that or give us access to export/import the categories from the database using our preferred MySQL software.