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JCrais

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5 results found

  1. Pop up notification that another technician has a ticket opened

    21 votes
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    under review  ·  2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    JCrais supported this idea  · 
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    JCrais commented  · 

    I agree. At least show a notification a ticket that the ticket is currently open by someone and who also has it open. Another great feature is a notification, to those who have it open, to show that someone has assigned the ticket to themselves or someone else.

  2. Service desk assets to reflect only which assets are associated with the submitter

    11 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    JCrais commented  · 

    I'd like this as well, just display what's been assigned to the user without having to click on a check box.

  3. License Key Scanning

    21 votes
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    3 comments  ·  KACE Systems Management Appliance (SMA) » Software Compliance  ·  Admin →
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    JCrais supported this idea  · 

  4. Label awareness: software is installed when placed into a label - uninstalls when removed from label

    357 votes
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    8 comments  ·  KACE Systems Management Appliance (SMA) » Software Compliance  ·  Admin →
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    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

    JCrais supported this idea  · 

  5. Import floor map images for tracking physical asset location

    764 votes
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    planned  ·  28 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    JCrais commented  · 

    This would be a good feature. Would need a high resolution picture to use to zoom into. Also would be a good feature is the icons are connected to assets and show information when hovering over icon.

    JCrais supported this idea  · 

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