JCrais

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  1. 17 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 
    JCrais commented  · 

    I agree. At least show a notification a ticket that the ticket is currently open by someone and who also has it open. Another great feature is a notification, to those who have it open, to show that someone has assigned the ticket to themselves or someone else.

  2. 4 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais commented  · 

    KACE use to be able to create a custom view and look into different queues, but it seems to be gone now in 6.4

  3. 11 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais commented  · 

    I'd like this as well, just display what's been assigned to the user without having to click on a check box.

  4. 4 votes
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    0 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais shared this idea  · 
  5. 117 votes
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    planned  ·  9 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 
  6. 18 votes
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    3 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 
  7. 211 votes
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    8 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    JCrais supported this idea  · 
  8. 1 vote
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    0 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais shared this idea  · 
  9. 1 vote
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais commented  · 

    Similar to html creating an alias instead of the long link: <a href="http://www.google.com">Google</a>

    JCrais shared this idea  · 
  10. 15 votes
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    3 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 
  11. 256 votes
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    8 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

    JCrais supported this idea  · 
  12. 1 vote
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    0 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais shared this idea  · 
  13. 55 votes
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    3 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 
  14. 668 votes
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    26 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

    JCrais commented  · 

    This would be a good feature. Would need a high resolution picture to use to zoom into. Also would be a good feature is the icons are connected to assets and show information when hovering over icon.

    JCrais supported this idea  · 
  15. 313 votes
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    14 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    JCrais supported this idea  · 
  16. 273 votes
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    8 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    There are a couple of ways to approach this – I think the current thinking would be to add a “type” to each script and allow users to define them and then use the View By function. Thoughts?

    JCrais supported this idea  · 
  17. 370 votes
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    22 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Over the coming releases, we will be revamping our targeting and scheduling pages. This a great example of where we will extend your ability to control what you are targeting and when it should be delivered.

    JCrais supported this idea  · 
  18. 345 votes
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    18 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 

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