JCrais

← Customer Feedback for Quest KACE

My feedback

  1. Pop up notification that another technician has a ticket opened

    17 votes
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    under review  ·  2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 
    An error occurred while saving the comment
    JCrais commented  · 

    I agree. At least show a notification a ticket that the ticket is currently open by someone and who also has it open. Another great feature is a notification, to those who have it open, to show that someone has assigned the ticket to themselves or someone else.

  2. Service desk assets to reflect only which assets are associated with the submitter

    11 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    JCrais commented  · 

    I'd like this as well, just display what's been assigned to the user without having to click on a check box.

  3. Better support for Category::Subcategories in Helpdesk

    281 votes
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    11 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 

  4. License Key Scanning

    21 votes
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    3 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    JCrais supported this idea  · 

  5. Label awareness: software is installed when placed into a label - uninstalls when removed from label

    310 votes
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    8 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

    JCrais supported this idea  · 

  6. Import floor map images for tracking physical asset location

    718 votes
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    27 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

    An error occurred while saving the comment
    JCrais commented  · 

    This would be a good feature. Would need a high resolution picture to use to zoom into. Also would be a good feature is the icons are connected to assets and show information when hovering over icon.

    JCrais supported this idea  · 

  7. Exclude based on label

    410 votes
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    22 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Over the coming releases, we will be revamping our targeting and scheduling pages. This a great example of where we will extend your ability to control what you are targeting and when it should be delivered.

    JCrais supported this idea  · 

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