Andrew

← Customer Feedback for Quest KACE

My feedback

  1. Email Users users directly from the ticket while appending the email as a comment

    35 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Andrew supported this idea  · 

  2. Forward emails into Service Desk

    1 vote
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Andrew commented  · 

    We just drag the mails into the inbox of the shared mailbox that we use to import to the K1000. That way, the sender stays as the submitter.

  3. Change the text at the top of the KACE Desktop Alert

    16 votes
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    2 comments  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Andrew commented  · 

    It is possible to change the title of the window, with a little hacking.
    Using the freeware Resource Hacker (google it), you need to open C:\Program Files (x86)\Dell\KACE\KUserAlert.exe and then edit the following:

    String table / 12 / 1033 / 187 . Editing the text between the "" changes the title window text for desktop alerts.

  4. Alert \ Notification Tool: Allow us to add in our company name\symbol to the alert header..

    73 votes
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    under review  ·  14 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Andrew commented  · 

    Logo customisation works fine. As long as you upload a .bmp image with the correct resolution, it will sync over to the workstations the next time it checks in. It is worth noting that the custom image is only visible after the sync and can be found in the folder c:\ProgramData\Dell\KACE\downloads\custom\client_logo.bmp.

    It is also possible to change the title of the window, with a little hacking.
    Using the freeware Resource Hacker (google it), you need to open C:\Program Files (x86)\Dell\KACE\KUserAlert.exe and then edit the following:

    String table / 12 / 1033 / 187 . Editing the text between the "" changes the title window text for desktop alerts.

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