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Andrew

← Customer Feedback for Quest KACE

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  1. Email Users users directly from the ticket while appending the email as a comment

    38 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Andrew supported this idea  · 

  2. Alert \ Notification Tool: Allow us to add in our company name\symbol to the alert header..

    77 votes
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    under review  ·  14 comments  ·  KACE Systems Management Appliance (SMA) » User Experience  ·  Admin →
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    Andrew commented  · 

    Logo customisation works fine. As long as you upload a .bmp image with the correct resolution, it will sync over to the workstations the next time it checks in. It is worth noting that the custom image is only visible after the sync and can be found in the folder c:\ProgramData\Dell\KACE\downloads\custom\client_logo.bmp.

    It is also possible to change the title of the window, with a little hacking.
    Using the freeware Resource Hacker (google it), you need to open C:\Program Files (x86)\Dell\KACE\KUserAlert.exe and then edit the following:

    String table / 12 / 1033 / 187 . Editing the text between the "" changes the title window text for desktop alerts.

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