Jim Haynie

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  1. 8 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Jim Haynie commented  · 

    This could also be used to approve new equipment such as a monitor or a printer.

    Jim Haynie supported this idea  · 
  2. 46 votes
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    6 comments  ·  SMA (K1000) » Monitoring  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    We have had relatively low demand for this, but we are keeping an eye out for it and encourage others to vote if they would be interested in purchasing it.

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    Jim Haynie commented  · 

    We need the ability to take a critical event and generate a ticket. Perhaps on keyword like Bad Block, Overheating, etc.

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    Jim Haynie commented  · 

    So one machine is flagging all of these disk messages, but I don't know about them because the Microsoft event monitoring does not apply to workstations. Would have liked to have an alert setup and replaced the disk early.

    Jim Haynie supported this idea  · 
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    Jim Haynie commented  · 

    The K1000 is a patching tool that is used to patch systems and keep them updated. The tool also provides extensive inventory capabilities that ties into a service desk system. The Service Desk System needs some more power to make this a great product. Allowing the Help Desk the ability to see problems and be proactive is a great tool to include. I support the Monitoring of Workstations so that when problems occur, that we as technical folks can be notified.

  3. 146 votes
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    10 comments  ·  SDA (K2000) » Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  John Karabaic responded

    This is part of a long-term vision in the roadmap towards restoring a machine’s identity on the K1000 when rebuilt from the K2000, with incremental progress being made in each release.

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    Jim Haynie commented  · 

    So we can use the Set_computer_name utility to rename from the K1000, but if the name does not exist, can you cause it to prompt? Maybe this would be a script of some sort. Anyone have any luck?

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    Jim Haynie commented  · 

    We presently get in a new PC and then inventory in the K2000 to get the MAC. We then Deploy an image to it. The pain is changing the computer name through a file rather than through the database or inventory record on the K2000.

  4. 7 votes
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    0 comments  ·  SDA (K2000) » New Features  ·  Flag idea as inappropriate…  ·  Admin →
    Jim Haynie supported this idea  · 

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