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Jim Haynie

← Customer Feedback for Quest KACE

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  1. Request approval for ticket

    10 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jim Haynie commented  · 

    This could also be used to approve new equipment such as a monitor or a printer.

    Jim Haynie supported this idea  · 

  2. monitoring workstation

    52 votes
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    6 comments  ·  KACE Systems Management Appliance (SMA) » Monitoring  ·  Admin →
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    under review  ·  Ken Galvin responded

    We have had relatively low demand for this, but we are keeping an eye out for it and encourage others to vote if they would be interested in purchasing it.

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    Jim Haynie commented  · 

    We need the ability to take a critical event and generate a ticket. Perhaps on keyword like Bad Block, Overheating, etc.

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    Jim Haynie commented  · 

    So one machine is flagging all of these disk messages, but I don't know about them because the Microsoft event monitoring does not apply to workstations. Would have liked to have an alert setup and replaced the disk early.

    Jim Haynie supported this idea  · 
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    Jim Haynie commented  · 

    The K1000 is a patching tool that is used to patch systems and keep them updated. The tool also provides extensive inventory capabilities that ties into a service desk system. The Service Desk System needs some more power to make this a great product. Allowing the Help Desk the ability to see problems and be proactive is a great tool to include. I support the Monitoring of Workstations so that when problems occur, that we as technical folks can be notified.

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