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← Customer Feedback for Quest KACE

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10 results found

  1. Allow for modification of the user survey at the end of the ticket

    195 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Anonymous supported this idea  · 

  2. Allow the "Knowledge Base Article:" Field to be moved or hidden within the Queue to help with navigating the Ticket.

    57 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Anonymous supported this idea  · 

  3. Allow multiple owners for a ticket.

    22 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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  4. Allow knowledge base search before entering ticket

    28 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for posting this request. We encourage others to “vote it up” for consideration in a future release.

  5. Sort service desk tickets by multiple columns

    22 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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  6. Enhanced Announcements

    9 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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  7. Managed Install Run As options

    74 votes
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    3 comments  ·  KACE Systems Management Appliance (SMA) » Managed Install  ·  Admin →
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    Anonymous supported this idea  · 

  8. Allow HTML in comments

    34 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Anonymous supported this idea  · 

  9. Add the ability to format selected text as code in the comment field.

    16 votes
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    5 comments  ·  www.ITNinja.com  ·  Admin →
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    planned  ·  Michal Simek responded

    We will do this, but on the back end, it is a non-trivial change and that is the reason for the delay. Right now comments are plain text so to implement this we’ll need to implement a change to all comments, converting them to HTML.

    An error occurred while saving the comment
    Anonymous commented  · 

    Seems to have been "planned" for a while now

    Anonymous supported this idea  · 

  10. Allow audit mode when creating an image

    5 votes
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    under review  ·  1 comment  ·  KACE Systems Deployment Appliance (SDA) » New Features  ·  Admin →
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    Anonymous shared this idea  · 

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