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    13 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release. commented  · 

    This seems like it should already function since all of the tools are there - just not the automation. You can create a ticket by email and then manually convert it to a process. There just needs to be a trigger - like subject or something - to add this step. supported this idea  · 

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