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Jo Leclerc

← Customer Feedback for Quest KACE

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5 results found

  1. Have ticket Due Dates actually notifiy the ticket owner of being overdue

    15 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jo Leclerc supported this idea  · 

  2. Enable image pasting in Resolution field like all other comments/text fields

    3 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    Jo Leclerc shared this idea  · 

  3. Pop up notification that another technician has a ticket opened

    21 votes
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    under review  ·  2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jo Leclerc supported this idea  · 

  4. Allow Work field to be set as required

    61 votes
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    under review  ·  5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jo Leclerc commented  · 

    Have it more configurable too. Like being able to set it somewhere in a template that is outside the Comment/History/Work bundle. Also if we could make it easier to use, some of us only provide time spent on ticket (total minutes/hours for exemple) instead fo a real date-time stamp of the period worked on it. Having 'both' options could be nice.

    Jo Leclerc supported this idea  · 

  5. Microsoft Outlook plug-ins

    280 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    Jo Leclerc supported this idea  · 

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