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Walker Lesney

← Customer Feedback for Quest KACE

My feedback

17 results found

  1. Allow custom views to be shared

    169 votes
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    10 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

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    Walker Lesney commented  · 

    Supported

    Walker Lesney supported this idea  · 

  2. Use import/export resources for service desk categories

    67 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney commented  · 

    Please add this, including mass removal/delete options.

    Walker Lesney supported this idea  · 

  3. Email Token - Including Ticket Summary

    32 votes
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    6 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney supported this idea  · 

  4. Suggest adding 'Set Category To>' to action items for Service Desk queues.

    32 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney supported this idea  · 

  5. Restrict Which Queue a user can see

    36 votes
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    under review  ·  3 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney supported this idea  · 

  6. Service desk owner out of office

    71 votes
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    under review  ·  5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney supported this idea  · 

  7. We would be interested in restricting "Owners" from being able to change the "Owner" field in a ticket.

    2 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    Walker Lesney supported this idea  · 

  8. Enable 4/8 hour sleep on reboot option, or customizable options

    7 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Patch Management  ·  Admin →
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    Walker Lesney supported this idea  · 

  9. Change from dropdown lists to radio buttons

    15 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney supported this idea  · 

  10. Permissions to run selected scripts

    9 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Scripting  ·  Admin →
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    Walker Lesney supported this idea  · 

  11. Automatically set category default owner back to "unassigned" if a current owner leaves

    3 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    Walker Lesney supported this idea  · 

  12. ServiceDesk: Quick-action links that appear on the User Console

    7 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney supported this idea  · 

  13. Please bring back cross queue inheritance

    28 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    Walker Lesney supported this idea  · 

  14. The ability to restrict who can reassign a ticket

    2 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney commented  · 

    For now, you can make sure that the right person has the email alert turned on for owner changes. Then within your email client they can make a custom email rule to prominently display such warning.

    Walker Lesney supported this idea  · 

  15. Assign ticket based on department field

    2 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney supported this idea  · 
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    Walker Lesney commented  · 

    This can be done with a SQL rule. You could also just assign the ticket to an owner based on the category, but that might not be ideal for your situation.

  16. queue workflow

    3 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney commented  · 

    It would be nice to have more flexibility in the approvals process but this idea seems sort of unclear to me so far.

  17. Create a Kace ticket from Microsoft Teams

    7 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Walker Lesney supported this idea  · 

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