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Scott R. Barton

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  1. Read/ Write/ Hide Permissions per Queue within User Console

    19 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Scott R. Barton commented  · 

    This would be great! I have technicians that I would want to be able to manage templates and processes for their queue, but not other queues. More granular control over these permissions would be wonderful!

    Scott R. Barton supported this idea  · 

  2. Use import/export resources for service desk categories

    67 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Scott R. Barton supported this idea  · 
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    Scott R. Barton commented  · 

    I agree with this. Mass updating/cloning queue categories with export/import options would be fantastic. I would also like to lock down who can manage these queues without removing their access to create their own scheduled templates.

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