Kris Lee Vester
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103 votesunder review · AdminChris Blake (Admin, Quest KACE) responded
This is typically handled with a ticket rule, as most teams have wildly different requirements and expectations.
While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".
An error occurred while saving the commentKris Lee Vester supported this idea ·
In the Email on Events section of the Queue Email Settings, there is a column for Queue Owners with only 2 checkboxes available for notifications. If the ability to check a box for status change was available, then we could receive an email when it is moved to an owner's queue by making an SOP to update status from New to Open upon moving.