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Kris Lee Vester

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  1. Email Notification when ticket moved to different Queue

    103 votes
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    20 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  AdminChris Blake (Admin, Quest KACE) responded

    This is typically handled with a ticket rule, as most teams have wildly different requirements and expectations. 


    While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".

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    Kris Lee Vester commented  · 

    In the Email on Events section of the Queue Email Settings, there is a column for Queue Owners with only 2 checkboxes available for notifications. If the ability to check a box for status change was available, then we could receive an email when it is moved to an owner's queue by making an SOP to update status from New to Open upon moving.

    Kris Lee Vester supported this idea  · 

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