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103 votesunder review · AdminChris Blake (Admin, Quest KACE) responded
This is typically handled with a ticket rule, as most teams have wildly different requirements and expectations.
While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".
An error occurred while saving the commentJason H supported this idea ·
If we are on the floor work on another ticket. We need to know when we get another ticket assigned to us.