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Jason Kimery

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  1. Email Notification when ticket moved to different Queue

    103 votes
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    20 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  AdminChris Blake (Admin, Quest KACE) responded

    This is typically handled with a ticket rule, as most teams have wildly different requirements and expectations. 


    While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".

    An error occurred while saving the comment
    Jason Kimery commented  · 

    Please include this

    An error occurred while saving the comment
    Jason Kimery commented  · 

    This should be included in this software. tickets should fire off an email when transferred between queues so owners of the new queue are alerted a ticket is there now

    Jason Kimery supported this idea  · 

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