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Steve Lynch

← Customer Feedback for Quest KACE

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10 results found

  1. Email Notification when ticket moved to different Queue

    103 votes
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    20 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  AdminChris Blake (Admin, Quest KACE) responded

    This is typically handled with a ticket rule, as most teams have wildly different requirements and expectations. 


    While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".

    An error occurred while saving the comment
    Steve Lynch commented  · 

    What I think we need is this to be added as a trigger in the email settings for ticket queues.
    It may be possible to build it manually with SQL rules, but I have to imagine this is such a commonly needed feature that it should be featured in the "Email on Events" section in the queue email settings

    Steve Lynch supported this idea  · 

  2. Asset Management of computer peripherals, monitors, printers, scanners, usb devices

    70 votes
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    under review  ·  7 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    Steve Lynch supported this idea  · 

  3. Add wake on LAN to Patch schedules.

    105 votes
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    3 comments  ·  KACE Systems Management Appliance (SMA) » Wake-on-LAN  ·  Admin →
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    Steve Lynch supported this idea  · 

  4. HTML Forms to capture user input

    106 votes
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    4 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    Steve Lynch supported this idea  · 

  5. Software inventory aging

    120 votes
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    under review  ·  5 comments  ·  KACE Systems Management Appliance (SMA) » Software Compliance  ·  Admin →
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    Steve Lynch supported this idea  · 

  6. Allow for modification of the user survey at the end of the ticket

    195 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Steve Lynch supported this idea  · 

  7. Results of scripts that are scheduled should also be aggregated and "reported" like run now scripts

    200 votes
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    under review  ·  15 comments  ·  KACE Systems Management Appliance (SMA) » Scripting  ·  Admin →
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    Steve Lynch supported this idea  · 

  8. Sync users with AD

    288 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for posting this request. We encourage others to “vote it up” for consideration in a future release.
    Note that as of SMA 8.0, you can manually archive users, but the understanding on this request is that we automate it and that is what is under review.

    Steve Lynch supported this idea  · 

  9. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    291 votes
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    under review  ·  9 comments  ·  KACE Systems Management Appliance (SMA) » General Feedback  ·  Admin →
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    Steve Lynch supported this idea  · 

  10. Label awareness: software is installed when placed into a label - uninstalls when removed from label

    359 votes
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    8 comments  ·  KACE Systems Management Appliance (SMA) » Software Compliance  ·  Admin →
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    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

    Steve Lynch supported this idea  · 

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