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103 votesunder review · AdminChris Blake (Admin, Quest KACE) responded
This is typically handled with a ticket rule, as most teams have wildly different requirements and expectations.
While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".
An error occurred while saving the commentShandra Hale supported this idea ·
Very Important to help keep staff informed of tickets being moved