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Lee Ann Hancock

← Customer Feedback for Quest KACE

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  1. Email Notification when ticket moved to different Queue

    103 votes
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    20 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  AdminChris Blake (Admin, Quest KACE) responded

    This is typically handled with a ticket rule, as most teams have wildly different requirements and expectations. 


    While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".

    An error occurred while saving the comment
    Lee Ann Hancock commented  · 

    This functionality is needed to enable us to provide timely assistance to our users. This very important in the healthcare setting. Please turn this feature on.

    Lee Ann Hancock supported this idea  · 

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