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  1. Email Notification when ticket moved to different Queue

    103 votes
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    20 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  AdminChris Blake (Admin, Quest KACE) responded

    This is typically handled with a ticket rule, as most teams have wildly different requirements and expectations. 


    While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".

    Ryan supported this idea  · 
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    Ryan commented  · 

    This functionality allows for a more efficient and effective response time, and provides an additional communication tool for an organization to respond quickly, effectively, and efficiently to the end-user. Please enable this feature.

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