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    12 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    This is extremely frustrating as our clients use digital certificates and the tickets come out blank or with no attachment. We have to contact the user outside of the ticketing system so that we can communicate. This is counter productive and defeats the purpose of the service desk.

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