Marc

← Customer Feedback for Quest KACE

My feedback

  1. Use Thread-Index email header field to add incoming emails as comments on existing tickets instead of creating duplicate tickets

    6 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Marc shared this idea  · 

  2. Run now status page for SCHEDULED Kscripts

    117 votes
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    7 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  3. Add the ability to verify a file/directory does NOT exist while scripting tasks.

    82 votes
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    9 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  4. Ability to modify the category of tickets in bulk

    112 votes
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    4 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Marc commented  · 

    Yes please! You can multi-select and change statuses, owners, etc. but not categories? This stops us from keeping our ticket categorization as clean as it needs to be because we need to change the categories on each ticket individually.

  5. ISO 8601 yyyy-mm-dd date format

    5 votes
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    0 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Marc shared this idea  · 

  6. Uninstall software directly from inventory list

    867 votes
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    under review  ·  16 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  7. Dynamic MAC & Host Name querying between K1000 & K2000

    17 votes
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    1 comment  ·  SDA (K2000)  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  John Karabaic responded

    Ways to unify the identity of machines on the K1000 and K2000 are on the roadmap, and some have been implemented in 3.3. Unclear if MAC address is reliable enough to assure identity, what with ARP issues and the like, but we’re looking at ways to make integrated appliances work better together.

    Marc supported this idea  · 

  8. Custom Columns in Deployments area

    15 votes
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    under review  ·  1 comment  ·  SDA (K2000) » New Features  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  9. Driver Feed for Non-Dell systems

    166 votes
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    6 comments  ·  SDA (K2000) » Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  10. Adding Dell Diagnostics or memory testing

    91 votes
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    11 comments  ·  SDA (K2000) » Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  11. Ability to apply K1 labels from the K2 as postinstall tasks

    153 votes
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    under review  ·  5 comments  ·  SDA (K2000) » New Features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Marc commented  · 

    The way I understand this feature request, and how I'd like to see it work, is that the K2000 would have a post installation task titled "Apply K1000 labels," which would give us a list of labels from the K1000, and we'd select which labels we want to apply. Would require tighter integration between K1 and K2, to sync labels on a schedule.

    Marc supported this idea  · 

  12. Provide BIOS settings inventory

    89 votes
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    1 comment  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  13. Add charts to reporting.

    125 votes
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    4 comments  ·  SMA (K1000) » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Marc commented  · 

    It would be great to include some of these on the dashboard too.

    Marc supported this idea  · 

  14. Customize Notifications

    13 votes
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    0 comments  ·  KACE GO  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded

    I have modified this idea as there were two separate requests. The first was in reference to notifications not working at all on Android which is a support issue as notifications are supported on Android devices.
    The second request is for the ability to customize notification rules based on certain ticket criteria which we are reviewing. Thanks for the feedback!

    Marc supported this idea  · 

  15. Customize information shown on the ticket list

    71 votes
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    under review  ·  3 comments  ·  KACE GO  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  16. Import floor map images for tracking physical asset location

    752 votes
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    28 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

    Marc supported this idea  · 

  17. Send Alerts with Dell K1000 Go Mobile App

    45 votes
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    under review  ·  1 comment  ·  KACE GO  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  18. Provide Database schema

    94 votes
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    under review  ·  7 comments  ·  SMA (K1000) » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    Marc supported this idea  · 

  19. Allow for modification of the user survey at the end of the ticket

    186 votes
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    13 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Marc supported this idea  · 

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