JFangman

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  1. 10 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JFangman supported this idea  · 
    JFangman commented  · 

    This is the exact type of access we need as well! I have been trying to find a work-around to make this happen. It would be nice if even the labels had the ability under 'user' to define the read/write/hide permissions. Then I could give a user write ability for a queue, but then be able to add a label for that same user to have 'read' permissions for all tickets in that same queue. Right now the only 'read' option is for 'read only administrators' role, but there is no way to lock it down to a particular queue, besides the fact that they have to login as an admin.

  2. 351 votes
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    21 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Over the coming releases, we will be revamping our targeting and scheduling pages. This a great example of where we will extend your ability to control what you are targeting and when it should be delivered.

    JFangman supported this idea  · 
  3. 3 votes
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    0 comments  ·  KACE GO  ·  Flag idea as inappropriate…  ·  Admin →
    JFangman shared this idea  · 
  4. 3 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JFangman supported this idea  · 
    JFangman shared this idea  · 
  5. 18 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    JFangman shared this idea  · 
  6. 19 votes
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    1 comment  ·  SMA (K1000) » Agentless  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    This will not be in scope for the next release as other priorities push it down the list. We are investigating this as a potential roadmap item for a subsequent release. We encourage others to vote as your input greatly affects our prioritization during release planning.

    JFangman supported this idea  · 
  7. 155 votes
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    10 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    JFangman supported this idea  · 
  8. 218 votes
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    under review  ·  5 comments  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    JFangman supported this idea  · 

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