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Frances

← Customer Feedback for Quest KACE

My feedback

7 results found

  1. Ability to format the print option in a ticket

    12 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Frances supported this idea  · 

  2. Jira integration

    80 votes
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    3 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Frances commented  · 

    please add

    Frances supported this idea  · 

  3. Drop down list of categories in the knowledge base

    164 votes
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    under review  ·  11 comments  ·  KACE Systems Management Appliance (SMA) » Knowledge Base  ·  Admin →
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    Frances commented  · 

    Please add

    Frances supported this idea  · 

  4. Customize the K1000 Knowledge Base layout

    78 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Knowledge Base  ·  Admin →
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    Frances commented  · 

    Would really love the ability to add fields for display i.e. Author, Review Date.

    Frances supported this idea  · 

  5. Allow knowledge base search before entering ticket

    28 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for posting this request. We encourage others to “vote it up” for consideration in a future release.

    Frances supported this idea  · 

  6. Hide Survey results from technician/owner

    49 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Frances supported this idea  · 

  7. Allow for modification of the user survey at the end of the ticket

    195 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

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    Frances commented  · 

    I too would like the ability to modify the questions presented in the user survey to target specific questions aimed at different departments within our organisation.

    Frances supported this idea  · 

Feedback and Knowledge Base

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