Rob Seamon

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  1. 15 votes
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    1 comment  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon supported this idea  · 
  2. 1 vote
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    0 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon shared this idea  · 
  3. 162 votes
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    under review  ·  15 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon commented  · 

    If the "Automatically Reboot When no one is logged in" problem with the system account being counted as a logged in user has been fixed in newer versions can this be closed out now?
    Otherwise the admin would have to set the timeouts and tries to small enough numbers so that if just a system user is logged in overnight that it will be rebooted by morning.

  4. 188 votes
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    under review  ·  15 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon supported this idea  · 
  5. 250 votes
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    5 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Ken Galvin responded

    Thank you for posting this request. We encourage others to “vote it up” for consideration in a future release.
    Note that as of SMA 8.0, you can manually archive users, but the understanding on this request is that we automate it and that is what is under review.

    Rob Seamon supported this idea  · 
  6. 905 votes
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    under review  ·  16 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon supported this idea  · 
  7. 8 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon commented  · 

    It is set this way now and has been for a couple of KACE versions at least.

  8. 7 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon commented  · 

    It would be nice to use the GUI to do this rather than making a rule that say if category = this or this or this then set owner to [username]. It could be easier to change via the GUI instead of the rule if an organization needs to change their default owner quite often.

    Rob Seamon supported this idea  · 
  9. 14 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Ken Galvin responded

    Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

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    Rob Seamon commented  · 

    You can hide the priority field from submitters leaving only the Owners to choose what the ticket priority ends up being in the end. Training potential ticket owners on the proper use of the field would greatly minimize the need to add this function at all.

  10. 1 vote
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon commented  · 

    I see what you are asking for but they may not be able to make a user label "fit into" a data field designed for a single user.
    As an alternative would adding the Distribution list (or comma separated emails) into the category CC field and checking the boxes for category cc on new ticket via email and new ticket via portal do what you want in relation to notifying the whole owners group that a new ticket is in?

  11. 51 votes
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    under review  ·  6 comments  ·  SMA (K1000) » Security  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon commented  · 

    We know someone who would like to be able to limit visibility of Assets to particular Owner labels or Roles.
    So that an "A" owner cannot see or edit a "B" asset inside the same Org.
    It maybe could be done by adding an Asset Scope section (like the current Device Scope section) to the Role page.
    Or it could be done by treating Assets like Knowledge Base articles and having the ability to set a "visibility label" per Asset.

    Rob Seamon supported this idea  · 
  12. 160 votes
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    under review  ·  8 comments  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon commented  · 

    Please add

    Rob Seamon supported this idea  · 
  13. 23 votes
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    0 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →

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  14. 4 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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  15. 17 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Ken Galvin responded

    Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

    Rob Seamon shared this idea  · 
  16. 10 votes
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    1 comment  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Seamon supported this idea  · 

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