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Ben

← Customer Feedback for Quest KACE

My feedback

5 results found

  1. Auto assign tickets based on a "next up" rotation/round robin rotation to eqalize tickets taken

    20 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Ben supported this idea  · 

  2. Allow custom views to be shared

    169 votes
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    10 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

    Ben supported this idea  · 

  3. Add the ability to create a checklist and attach it to a ticket

    47 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Ben commented  · 

    We do repetitive tasks A LOT, especially computer setups. Having a checklist built into the ticket would save us so much time and make our lives much easier. We are using processes for some of this stuff, and we would love to avoid having 10 different tickets open for each step of the process. This is a great idea, and we hope to see it considered!

    Ben supported this idea  · 

  4. Better configurability over Bandwidth Throttling

    98 votes
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    under review  ·  10 comments  ·  KACE Systems Management Appliance (SMA) » Managed Install  ·  Admin →
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    Ben supported this idea  · 

  5. Helpdesk E-Mail Attachments Need to be Included As An Actual File In E-Mail (Not as link)

    63 votes
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    6 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Ben commented  · 

    This would be extremely helpful not only us on the help desk, but for our users as well. One of the major drawbacks of the KACE system in comparison to other ticketing systems out there.

    Ben supported this idea  · 

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