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Peter Doerfer

← Customer Feedback for Quest KACE

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19 results found

  1. Users submit tickets to only one queue but IT staff can still set them as submitters in any queue

    24 votes
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    under review  ·  4 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer commented  · 

    This is a scenario that we we encounter in the field quite often. One queue is displayed to the users to make it easier for them. Tickets are then distributed to other queues via ticket rules or dispatcher. Unfortunately, there is no way to hide queues other than to restrict submitters.

    Peter Doerfer supported this idea  · 

  2. Allow custom views to be shared

    169 votes
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    10 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

    Peter Doerfer supported this idea  · 

  3. Allow to send attachments in notification ticket rules

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer shared this idea  · 

  4. Alerts: Honor expiration time for alerts when target device is offline

    12 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    Peter Doerfer shared this idea  · 

  5. Processes: ability to define at wich phase approvals are processed

    6 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer shared this idea  · 

  6. Servicedesk category default owner defined by labels instead of single user

    1 vote
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer shared this idea  · 

  7. Servicedesk operator stand-in

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer shared this idea  · 

  8. Improve Service Desk business hours

    3 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer shared this idea  · 

  9. Servicedesk queue dispatcher/prequalifier of the week/day

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer shared this idea  · 

  10. Ability to sent an email from a ticket

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer shared this idea  · 

  11. digitally signed emails are not properly processed in the SMA service desk

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Peter Doerfer shared this idea  · 

  12. Better Managed installation log and tracking

    22 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Managed Install  ·  Admin →
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    Peter Doerfer shared this idea  · 

  13. Ability to define approved devices for a license through a label

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Software Compliance  ·  Admin →
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    Peter Doerfer shared this idea  · 

  14. Smart labels for assets

    7 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    Peter Doerfer shared this idea  · 

  15. Smart user labels

    29 votes
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    3 comments  ·  KACE Systems Management Appliance (SMA) » User Experience  ·  Admin →
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    Peter Doerfer supported this idea  · 

  16. Add new version to software catalog items for managed installs

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Managed Install  ·  Admin →
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    Peter Doerfer shared this idea  · 

  17. Bypass snooze if no one is logged on to PC

    30 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Managed Install  ·  Admin →
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    Peter Doerfer supported this idea  · 

  18. improve agent notifications to include remaining reprompts and countdown time

    5 votes
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Patch Management  ·  Admin →
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    Peter Doerfer shared this idea  · 

  19. Ability to disable/hide "all patches" checkbox in patch schedules.

    1 vote
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    0 comments  ·  KACE Systems Management Appliance (SMA) » Patch Management  ·  Admin →
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    Peter Doerfer shared this idea  · 

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