Sharay Angle

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  1. 6 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Sharay Angle shared this idea  · 
  2. 48 votes
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    2 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →
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    Sharay Angle commented  · 

    When a ticket is in a stalled state, SLAs should not be running. When the status state is changed back to an open state, SLAs should pick back up. SLAs should also not keep the original SLA when a ticket is transferred. If queue 1 has a 4 hour window but the ticket needs moved to a more advanced queue with an 8 hour window, the SLA from the 1st queue should not be the driving factor for the next queue.

    Sharay Angle supported this idea  · 
  3. 2 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Sharay Angle supported this idea  · 
  4. 11 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Sharay Angle supported this idea  · 
  5. 46 votes
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    2 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →
    Sharay Angle supported this idea  · 
  6. 4 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Sharay Angle shared this idea  · 
  7. 28 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Sharay Angle commented  · 

    It is great to have the options but we should be able to hide the options from the admin side for ticket owners. As an admin, I know what the ticket owners need in our company and if I were able to hide the options our company does not need, that would be great.

    Sharay Angle supported this idea  · 
  8. 1 vote
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Sharay Angle shared this idea  · 
  9. 3 votes
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    0 comments  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    Sharay Angle shared this idea  · 

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