Brandon Griffin

My feedback

  1. 24 votes
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    6 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Brandon Griffin commented  · 

    This really needs to be added. Having the ticket summary in the initial ticket creation via portal is crucial so we can read it before having to go sign in to the service desk. One example is being able to see the summary when not at a computer and see the summary via email on phone.

    Brandon Griffin supported this idea  · 

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