Garrett Michael Hayes

My feedback

  1. 2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Garrett Michael Hayes shared this idea  · 
  2. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Garrett Michael Hayes shared this idea  · 
  3. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
    Garrett Michael Hayes shared this idea  · 
  4. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Garrett Michael Hayes shared this idea  · 
  5. 31 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Garrett Michael Hayes commented  · 

    This very definitely needs to be added. For the reasons already mentioned, this is an important item to include. Not having this is tied to the idea that techs are always at a desk with immediate access to the portal, and that is simply not true for many organizations.

    If the reason not to implement this is concern about making the notification emails too long, then if not the full summary, then at least a preview, such as the first 10 lines or something. (If the user can't convey the essence of their need in 10 lines, they can wait.)

Feedback and Knowledge Base